App Not Loading or Crashing

Fixing App Crashes and Loading Issues

If Crowdr isn't loading properly, freezes on a blank screen, or keeps crashing, try the steps below in order. Most issues are resolved within the first few steps.

Step-by-Step Fix

1. Force close the app and reopen it
   • Swipe up from the bottom of your screen (or double-press the Home button on older iPhones) to open the app switcher.
   • Swipe up on Crowdr to close it completely.
   • Wait a few seconds, then reopen the app.

2. Check your internet connection

   • Make sure you're connected to WiFi or cellular data.
   • Try switching between WiFi and cellular to see if one works better.
   • Open Safari and try loading a website to confirm your connection is working.

3. Restart your device

   • A simple restart can fix many temporary glitches. Power off your iPhone, wait 10 seconds, then turn it back on.

4. Update Crowdr to the latest version

   • Open the App Store and search for Crowdr.
   • If an update is available, tap Update.
   • App updates often include bug fixes that resolve crashes.

5. Update your iOS

   • Go to Settings > General > Software Update and install any available updates.
   • Crowdr is optimized for the latest iOS versions.

6. Delete and reinstall the app

   • Press and hold the Crowdr icon, then tap Remove App > Delete App.
   • Go to the App Store and download Crowdr again.
   • Sign in with the same Apple ID — your account is safe and all your data will be restored.

Still Not Working?

If none of these steps fix the issue, contact us at [email protected] and include:

• Your device model (e.g., iPhone 15 Pro)
• Your iOS version (found in Settings > General > About)
• A description of the problem (what you see when the app crashes or fails to load)

We'll get back to you as quickly as we can.