Restoring Purchases
Last updated 2026-02-22
Restoring Purchases
If you've reinstalled Crowdr, switched to a new iPhone, or your Premium features aren't showing up even though you have an active subscription, restoring your purchases should fix it.
How to Restore
- Open Crowdr on your device.
- Navigate to the subscription or paywall screen (you can find this from your Profile tab or when prompted to upgrade).
- Tap "Restore Purchases".
- The app will sync with Apple to verify your active subscription and re-enable your Premium features.
This usually takes just a few seconds. Once complete, all your Premium perks -- extra votes, connect credits, Date Anytime, and the Likes tab -- should be back.
Important: Use the Same Apple ID
For restore to work, you must be signed into the same Apple ID that was used to make the original purchase. If you're using a different Apple ID, the restore won't find your subscription.
To check which Apple ID you're using: Settings > tap your name at the top -- your Apple ID email is displayed there.
Troubleshooting
If restoring purchases doesn't work, try these steps in order:
-
Check your subscription is still active. Go to Settings > Apple ID > Subscriptions on your device and confirm that Crowdr shows an active or renewing subscription.
-
Sign out and back into your Apple ID. Go to Settings > tap your name > Sign Out, then sign back in and try restoring again in Crowdr.
-
Restart the app. Force close Crowdr completely (swipe up from the app switcher) and reopen it, then try restoring again.
-
Restart your device. A full device restart can resolve syncing issues between Apple's servers and the app.
-
Check your internet connection. Restore requires a stable connection to communicate with Apple's servers.
Still Not Working?
If none of the above steps resolve the issue, contact our support team. Please include:
- The email address associated with your Apple ID
- A screenshot of your active subscription from Settings > Apple ID > Subscriptions
- The device model and iOS version you're using
We can verify your subscription status on our end and help get your Premium access restored.